This week we report from the Technology Business Directory and discuss the year 2020 and how we will see the increased use of artificial intelligence to analyze interactions, create connections and bring insights to the forefront. Businesses will be able to use artificial intelligence to create holistic profiles of their consumers and generate activity online and offline. We will also see further integration of virtual reality and augmented reality. These are technologies that have not been widely available, but as they become more ubiquitous, we will see its increased adoption on all levels. The introduction of 5G will also change how consumers communicate. 5G will power a wide array of applications and factories, HD cameras, and smart retail.