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RECAP: AWS Summit London 2025- NatWest meets Amazon Connect

SCOTT MARGAR- NATWEST Group Chief Information Officer supported the opening keynotes of Alison Kay (VP UK & IE, AWS) and AWS VP of Compute Services, Dave Brown with his own take on how AWS drives customer trends. NatWest Group enjoys the long-standing RBS heritage that was founded in 1727.

https://www.eidyncare.co.uk/about-us/ With 19M customers across retail, commercial, institutional and private banking businesses, RBS brands enjoy almost 300 years of customer insights. Margar questioned whether technology had changed the role of banks, traditionally a cornerstone of society, and symbol of stability and trust.

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https://advychemical.com/contact/ https://centexseniorcare.com/medicare-supplement-insurance-plans/ THE ERA OF APPLIED INNOVATION

Buy Soma Online The new role of banks to integrate solutions for customers using the NATWEST digital banking ecosystem combines the leading innovators of gaming, social media, big tech and cloud computing. Technological advances have generated the following outcomes:

 

https://dradrianomastologia.com/toggles-accordions/ 95% of NatWest customers use digital channels

https://rulechangers.org/?page_id=2451 Less than 4% of customers bank exclusively in branches

1% of customers bank only on the telephone

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Buy Ambien Online Without A Prescription 10M customers actively use the NatWest mobile app

Ambien Online No Rx 94% of payment transactions are made using the NatWest app

97% new NatWest retail banking accounts have been opened online

79% of SMB interactions are digital first

 

NatWest currently enjoys the position of being the “UK bank for business and start ups,” with 79% of interactions measured as digital first.

Taking its responsibility to support business holistically, Marcar declared himself proud that NatWest adopts the principal of ensuring financial services is embedded into lifestyle journeys of business leaders and Founders, from house buying to going on holiday.

 

https://genesisofrecovery.com/?page_id=93 THE BANK OF CHOICE: TECHNOLOGY, AGILITY, SIMPLIFICATION, AMAZON CONNECT

SCOTT MARGAR- NATWEST Group Chief Information Officer highlighted that more agents require banks to be more agile with simplified operations. This, Marcar attests is the optimum way for the banking giant to maintain and earn customer trust and this can be achieved through the process of re-architect development, using an AWS cloud native micro service-based solution. This facilitates a multi-regional, active architecture build that is highly resilient and fully elastic.

Marcar further proclaimed that the NatWest banking platform enjoys 16 million log ins daily, with the capacity for processing 5 million payments. The AWS powered cloud computing offering ensures fully automated testing, and no downtime, together with the added value of NatWest customer personalization and the creation of seamless customer experience and agent adaptability through Amazon Connect.