As the AWS VP, Managing Director UK & Ireland, Alison Kay concluded her keynote by declaring: “Be different, Be A Rebel,” other keynote speakers and contributors to ExecLeaders UK 2025 included Centrica CIO Darren Miles who explained how Centrica sought to energize a greener, fairer future that enabled its 10M customers to reduce energy consumption. Miles also called for disruption instigated by rebels and to “transform, innovate at speed and at scale.” As Miles spoke enthusiastically, the LatestSale.com Founder remembered fondly the energetic Centrica team she once worked with as they pioneered and developed Centrica’s first ever customer first booking system.
This critical Centrica booking system infrastructure has over the past fifteen years now developed into an Amazon Bedrock hosted solution, delivering 28% less complaints filtered through 10,000 live Amazon connect agents.
Customer satisfaction levels at Centrica now enjoy an improvement level as high as 19% Miles calculated.