Also attending the AWS ExecLeaders UK 2025 summit, was Mike Hyde CTO of the Trainline who invigorated the audience with his summary of the group’s achievements including growing to support 270 rail and coach operators across 40 countries that generates 350 online searches every second.
3.8M monthly routes are managed through the digitally native train and coach app as the group continues to shape the future of travel. Hyde champions his teams and focuses on leadership alignment, the collective courage that enables an environment for calculated risk taking, capable of empowering teams.
With data security at the heart of the Trainline ethos, balancing speed and customer value with small teams at the epicentre. ensures that Trainline can move fast through knowledge sharing across engineering teams.
The launch of the Trainline Assistant enables the group to take Amazon Connect and Amazon Bedrock to new heights, where decision makers can gain better insight and understanding of ticket purchasing cycles, accelerating real time data for all transactions at lightning speeds of 12 second average response times.
Hide concluded that “now is the time” for Gen AI and called for enterprises to:
- Accept calculated risks
- Remove noise
- Empower teams
The BBC Group COO Leigh Tavaziva further added to the panel discussion by highlighting the importance of bringing products of value and relevance to customers, ensuring proficiency was earmarked through dynamic skills, capabilities and the necessary resources to recharge and reframe.
With “everything now powered by data” the BBC specified the importance of raising the bar algorithmically, to unlock the “Power of Reasoning” through Agentic AI tools.