This week we report from the Hospitality, Travel, and Leisure Business Directory, and discuss the role of employee training in hospitality businesses. Proper employee training directly impacts customer experience, ROI, and business reputation hence its increased importance.
Staff training ensures hospitality workers can better handle customers through improved communication to gain a customer’s attention, and the implementation of greeting initiatives all contribute to making hotel guests feel welcome. When these practices are implemented during the time of reservation, it increases the chances of a booking, thus generating higher ROI. But more than that, it also improves employee satisfaction. Workers feel more appreciated, and staff turnover can be reduced considerably. And when both employees and customers remain satisfied, hotel establishments will automatically gain a healthy reputation.